STORE POLICY
Customer Care
VAN DER STEEN Couture Studio
We believe in transparency, craftsmanship and conscious luxury. Below you’ll find all essential details about how we work and what you can expect when ordering from our studio.
Store Policy
1. Made-to-Order
All items are made to order. Once your order is placed, we begin the bespoke production process in our atelier in the Netherlands. We do not hold stock. Your piece is created especially for you and crafted with the highest attention to detail and quality.
2. Production Time
Each piece takes approximately 4 weeks to produce. This timeline may vary slightly based on the complexity of the design or the number of current orders. You will be notified once your piece is ready for dispatch.
3. Order Changes & Cancellations
You have a 30-minute window after placing your order to make changes or cancel. After that, your order enters production and can no longer be modified or refunded.
4. Pricing & Payment
All prices are in Euros (€), inclusive of VAT unless stated otherwise.
We accept major credit cards, PayPal, and iDEAL. Payments are processed securely through trusted third-party providers.
5. Shipping
We ship worldwide. Shipping costs and estimated delivery times will be shown at checkout. Customs duties, taxes or import charges may apply and are the responsibility of the buyer. You will receive a shipping confirmation with tracking details once your order is dispatched.
6. Returns & Refunds
Due to the made-to-order nature of our garments, we do not accept returns or offer refunds, except in the rare case that your item arrives damaged or defective.
If this happens:
– Contact us within 48 hours of delivery
– Provide a clear description and photos
– We will assess and propose an appropriate solution (repair, remake or refund)
7. Sizing & Fit
Please consult our size guide carefully before placing your order. If in doubt, we encourage you to reach out for advice or request a consultation. Fit adjustments after delivery may be possible at an additional cost.
8. Fabric Swatches
We offer the possibility to request fabric or leather swatches before placing your order. Swatches are sent by post upon request.
9. Product Care
Please handle your garment with care. Detailed care instructions can be found in our FAQ. Materials such as leather, embroidery or denim require specific attention to maintain their beauty and quality.
10. Intellectual Property
All designs, texts, images and content on this website are the intellectual property of VAN DER STEEN Couture Studio and may not be reproduced, copied or used without written permission.
11. Privacy & Data Protection
We value your privacy. Your personal data is collected and processed in accordance with GDPR regulations. Full details can be found in our Privacy Policy.
12. Contact
For any questions regarding our store policies, feel free to reach out to us at:
info@riannevandersteen.com
VAN DER STEEN Couture Studio — The Netherlands
Privacy & Safety
Privacy Policy
Effective date: 01-04-2025
VAN DER STEEN Couture Studio
At VAN DER STEEN Couture Studio, we value your privacy. This Privacy Policy outlines how we collect, use and protect your personal information when you interact with us online or offline.
1. Who We Are
This website is operated by VAN DER STEEN Couture Studio, an independent couture label based in the Netherlands. For any privacy-related questions, please contact us at:
2. What We Collect
We may collect and store the following personal information:
– Your name
– Email address
– Shipping and billing address
– Phone number
– Payment details (processed via secure third-party services)
– Order history
– Communications with us (e.g., emails, messages via contact forms)
We may also collect anonymised data about website usage via cookies (see section 8).
3. How We Use Your Data
We use your information to:
– Process and deliver your orders
– Send you order confirmations and updates
– Respond to your enquiries
– Send occasional newsletters (only with your explicit consent)
– Improve our services and website performance
We never sell or rent your personal data to third parties.
4. Sharing with Third Parties
We may share your data with trusted service providers only when necessary to operate our business (e.g., payment processors, delivery services, website analytics). These partners are contractually obligated to safeguard your data and comply with GDPR.
5. Your Rights
You have the right to:
– Access the personal data we hold about you
– Correct or update your information
– Request deletion of your data (“right to be forgotten”)
– Withdraw consent for marketing at any time
– Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
To exercise these rights, contact us at info@riannevandersteen.com.
6. Data Storage & Security
Your data is securely stored in GDPR-compliant systems. We take appropriate technical and organisational measures to prevent unauthorised access, misuse or loss of your information.
7. Marketing Communications
If you subscribe to our newsletter, we will only send you updates about new limited edition designs, exclusive pre-orders or relevant events. You can unsubscribe at any time via the link at the bottom of each email.
8. Cookies
This website uses cookies to improve user experience and analyse website performance. You can accept or decline cookies when prompted, or adjust your browser settings.
Types of cookies we may use:
– Functional cookies (to remember preferences)
– Analytical cookies (e.g., via Google Analytics)
– Third-party cookies (e.g., embedded content)
9. How Long We Keep Your Data
We retain your personal data only for as long as necessary for the purposes listed above, or as required by law (e.g., for accounting or tax purposes).
10. Changes to This Policy
We may occasionally update this Privacy Policy. All changes will be published on this page with an updated effective date.
Contact
For any privacy-related questions or concerns:
info@riannevandersteen.com
VAN DER STEEN Couture Studio — The Netherlands
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments